Legal Access Depends On Local Law
Our Legal policy explains the conditions attached to account access, identity checks, wallet activity and requests made through our support route. We ask for accurate account details because phone verification is completed before access, and we may pause a request when information does not match the
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account record. Access depends on local law and may differ by Indonesian location or circumstance. Payment references such as DANA, OVO, GoPay, QRIS, bank transfer and virtual account are retained with the related account record so we can trace a status question. Before you continue, read
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the applicable terms, check that you meet the local eligibility requirements, and contact us if a clause is unclear. We do not describe access as universal; where local law permits, our policy page is the point to check the conditions that apply to you.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.